Welfare and Support Service in response to the Legacy Funeral Home incident – 0808 28 111 36

Get in touch for support

A telephone helpline run by Victim Support has been established for anyone who has been affected.

If you would like to speak to someone and talk through your concerns, please get in touch. You can do so by calling 0808 281 1136 (Monday-Friday 9-5 and voicemail outside of these times) or by contacting us using our Livechat service (24/7). 

Victim Support also has a team of local Caseworkers who can provide ongoing support, signposting and advocacy to anyone impacted by the Legacy investigation. This can also include but is not limited to:

• Help and support with banks and other organisations in relation to fraud
• Advice and guidance in relation to the Criminal Justice System and Courts Process
• Specialised support for children and young people who may have been impacted, along with advice for parents to support and talk to their children about worries and concerns

Dealing with the media

The media may contact you if you have been affected by this investigation. It is important that the decision about whether to speak to the media is yours and it should be an informed choice.

You can find more information about dealing with the media and some things to think about if you are planning to speak to them on the Victim Support website.

Other Help available

My Support Space

My Support Space is an online resource to help you manage the impact crime has had on you. It includes interactive guides that contain videos, information, tips and activities as well as an online diary.

You are in control of your account so you can decide what you want to complete and when. You’ll have to register for an account so the information is personalised to you, and so you can save your progress. It’s free, secure and confidential.

My Support Space is also available for friends, family members, colleagues or other supporters of victims of crime. There are separate guides that have been specifically designed to help those supporting someone after they’ve experienced crime.

Find out more by downloading our leaflet, visit the website to create an account, or search for the My Support Space app in your device’s app store.

Mental Health Support

Hull and East Riding of Yorkshire MIND run a 24/7 mental health help and support advice line. You can contact this line if you are worried about your own mental health or a friend of family member. The advice line can be accessed by calling 0800 138 0990 or you can find out more information by visiting this link:

If you are experiencing something that makes you feel unsafe, distressed or worried, you can also contact your local crisis service on 111 and choose the mental health option. If you feel that you are at risk of suicide or self harm, please contact emergency services on 111 or 999.

If you would prefer to receive text support, you can text ‘Shout’ to 85258. You will be connected to a Shout volunteer who will listen and provide support. This is a 24/7 service.

Support for Victims of Funeral Plan Fraud

As part of the Legacy Funeral Home incident, in Hull, a number of people have been affected by funeral plan fraud. This means that you, or a relative, may have paid for a funeral plan, thinking that this plan would be put in place. However, it may have come to your attention or been brought to your attention that the plan was not put in place and no arrangement have been made.

Experiencing fraud or any other crime can provoke a range of emotions and particularly when that fraud relates to such traumatic circumstances. Fraud impacts people differently and you may feel anger and frustration, embarrassment and shame, sadness and disbelief as well as feeling the financial aspects.

Although these are common reactions, it’s important to remember that only the fraudster is responsible for this crime taking place.

If you think you may have been affected by this fraud, please see the links below.

Victim Support is free, confidential, and independent 

We will never ask for your bank details and would recommend that you only provide these details to someone you know is from your bank, building society or credit card provider.

You should not need to pay anyone to help you with a refund due to this fraud. We would first recommend that you pursue a refund yourself or with support from Victim Support.