Citizens Advice Witness Service

Our 300 staff and 2,000 volunteers supported more than 79,000 witnesses in 2022/23. 97% of witnesses who provided feedback said they were 'satisfied' or 'very satisfied' with the service they received .

What Does the Citizens Advice Witness Service Do?

We provide:

● Support at initial hearings

● The chance to look around the court building and courtroom before the trial.

● Support on the day/s of trial and at sentencing

● Referrals on to other agencies for further support (if needed)

● Support as above for appeals and retrials

The Citizens Advice Witness Service also offer an enhanced outreach service for vulnerable and intimidated witnesses, away from the court environment.

How To Get Support

Witnesses can get support us on the day of trial, with no need for earlier contact. However, the Citizens Advice Witness Service can provide more comprehensive support if they’re referred in advance. 

You can contact the Citizens Advice Witness Service by using the online referral form, call the Witness Service Referral Hub on 0300 332 1000 or email WSreferralhub@citizensadvice.org.uk. They will reply within 2 working days, usually by phone